Return Policy
Last updated: December 26, 2025
At JoyForge, we are committed to providing you with high-quality assistive devices. We understand that sometimes products may not meet your expectations or may arrive with defects. This return policy outlines the conditions under which returns are accepted.
Return Window
We offer a return window of
Note: from the date of delivery. If 7 days have passed since your purchase, unfortunately, we cannot offer you a return, exchange, or refund of any kind.
Returns We Accept
Returns will only be entertained if the item sent is:
- •Defective or Damaged
- •Wrong Item Delivered
- •Not as Described
Conditions for Return Eligibility
To be eligible for a return, the following conditions must be met:
- •Unused Condition
- •Original Packaging
- •Proof of Purchase
Non-Returnable Items
The following items cannot be returned:
- •Items purchased during sale or clearance (unless defective)
- •Custom or personalized orders
- •Items without original packaging or tags
- •Items showing signs of use or wear
How to Initiate a Return
Please report defective or damaged items within 7 days of receipt. Follow these steps:
- •Contact Us
- •Quality Check
- •Approval & Pickup
- •Inspection & Resolution
Important Notes
- •We reserve the right to refuse returns that don't meet our policy criteria
- •Return shipping is free for defective or wrong items
- •For products with manufacturer warranty, please contact the manufacturer directly for warranty claims
- •We may offer exchange or replacement instead of refund at our discretion
Need Help?
If you have any questions, please contact us:
Email: [email protected]
WhatsApp: +91 8542991366
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST