Return Policy
Last updated: December 26, 2024
At JoyForge, we are committed to providing you with high-quality assistive devices. We understand that sometimes products may not meet your expectations or may arrive with defects. This return policy outlines the conditions under which returns are accepted.
Return Window
We offer a return window of 10 days from the date of delivery.
If 10 days have passed since your purchase, unfortunately, we cannot offer you a return, exchange, or refund of any kind.
Returns We Accept
Returns will only be entertained if the item sent is:
- Defective or Damaged
The product arrived with manufacturing defects or was damaged during shipping
- Wrong Item Delivered
You received a different product than what you ordered
- Not as Described
The product significantly differs from the description on our website
Conditions for Return Eligibility
To be eligible for a return, the following conditions must be met:
The item must be unused and in the same condition as you received it
The item must have its original packaging, tags, and accessories
You must provide the original invoice or order confirmation
Non-Returnable Items
The following items cannot be returned:
- •Items purchased during sale or clearance (unless defective)
- •Custom or personalized orders
- •Items without original packaging or tags
- •Items showing signs of use or wear
How to Initiate a Return
Please report defective or damaged items within 7 days of receipt. Follow these steps:
Email us at [email protected] or WhatsApp +91 8542991366 with your order number and photos of the defective item
Our team will review your request and may ask for additional information or photos
Once approved, we'll arrange a pickup from your address or you can post the item to our address.
After receiving and inspecting the item, we'll process your refund or replacement within 10 business days
Important Notes
- •We reserve the right to refuse returns that don't meet our policy criteria
- •Return shipping is free for defective or wrong items
- •For products with manufacturer warranty, please contact the manufacturer directly for warranty claims
- •We may offer exchange or replacement instead of refund at our discretion
Need Help?
Our customer service team is here to assist you with any return-related queries.
Email: [email protected]
WhatsApp: +91 8542991366
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST