Privacy Policy
Last updated: December 26, 2025
This Privacy Policy describes how Joyforge Technologies Private Limited and its affiliates collect, use, share, protect, or otherwise process your information/personal data through our website joyforgestore.com (hereinafter referred to as 'Platform').
Important Notice
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions.
Information We Collect
We collect your data when you use our Platform, services, or otherwise interact with us during our relationship. Some of the information that we may collect includes but is not limited to:
- Personal Information
Name, date of birth, address, telephone/mobile number, email, and any information shared as proof of identity or address during sign-up or registration
- Payment Information
Bank account, credit/debit card, or other payment instrument information (collected with your consent)
- Behavioral Information
Your behavior, preferences, and other information that you choose to provide on our Platform
- Transaction Information
Information related to your transactions on the Platform and third-party business partner platforms
Important: Protect Your Information
If you receive an email or a call from a person/association claiming to be Joyforge seeking any personal data like debit/credit card PIN, net banking, or mobile banking password, we request you never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
How We Use Your Information
We use personal data to provide the services you request. To the extent we use your data to market to you, we will provide you the ability to opt out of such uses. We use your data to:
- •Assist sellers and business partners in handling and fulfilling orders
- •Enhance customer experience
- •Resolve disputes and troubleshoot problems
- •Inform you about online and offline offers, products, services, and updates
- •Customize your experience
- •Detect and protect against error, fraud, and other criminal activity
- •Enforce our terms and conditions
- •Conduct marketing research, analysis, and surveys
How We Share Your Information
We may share your data in the following circumstances:
We may share your data internally within our group entities, corporate entities, and affiliates to provide you access to services and products offered by them. These entities may market to you as a result of such sharing unless you explicitly opt out.
We may disclose personal data to third parties such as sellers, business partners, logistics partners, payment service providers, and other services opted by you. This disclosure may be required to provide you access to our services and products.
We may disclose personal data to government agencies or authorized law enforcement agencies if required by law or in good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.
Security Precautions
To protect your data from unauthorized access or disclosure, loss, or misuse, we adopt reasonable security practices and procedures.
Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorized access and offer the use of a secure server.
Please Note: The transmission of information over the internet cannot always be guaranteed as completely secure. By using the Platform, you accept the security implications of data transmission over the internet. You are responsible for ensuring the protection of your login and password records for your account.
Data Deletion and Retention
You have the option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account.
You may also write to us at the contact information provided below to assist you with these requests. In the event of any pending grievance, claims, pending shipments, or any other services, we may refuse or delay deletion of the account.
We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes.
Your Rights
You have the following rights regarding your personal data:
- •Access: You may access, rectify, and update your data directly through the functionalities provided on the Platform
- •Withdraw Consent: You have an option to withdraw your consent by writing to us at the contact information provided below
- •Opt-out: You can opt out of marketing communications at any time
Consent
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure, and otherwise processing of your information on the Platform in accordance with this Privacy Policy.
You, while providing your data over the Platform or any partner platforms, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) to contact you through SMS, instant messaging apps, call, and/or email for the purposes specified in this Privacy Policy.
Changes to This Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert and notify you about significant changes to the Privacy Policy, in the manner as may be required under applicable laws.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: