Refund Policy
Last updated: December 26, 2025
At JoyForge, we strive to ensure your complete satisfaction with every purchase. If you're eligible for a refund as per our Return Policy, this page explains how and when you'll receive your money back.
Refund Processing Time
Once your return is received and inspected, we will send you an email notification about the approval or rejection of your refund.
If approved, your refund will be processed within:
3 Business Days
The refund will be credited to your original payment method
Refund Method
Refunds are always processed to your original payment method. We do not offer refunds via alternative methods.
Refund will appear in your card statement within 3-5 business days after processing
Refund will be credited to your bank account within 3-5 business days
Refund will be credited to your wallet within 3-5 business days
Refund will be processed via bank transfer. Please provide your bank details to our support team
Refund Amount
The refund amount will include:
Full amount paid for the product
Any GST or other taxes paid will be refunded
Shipping Charges are Non-Refundable
Original shipping charges paid at the time of purchase will not be refunded, except in cases where we shipped a wrong or defective product.
Partial Refunds
In certain situations, only partial refunds may be granted:
- •Items with obvious signs of use or missing components
- •Items returned without original packaging
- •Items damaged after delivery due to customer handling
- •Items returned more than 10 days after delivery (at our discretion)
If You Haven't Received Your Refund
If you haven't received your refund after the stated timeline, please:
Sometimes it takes time for banks to process and post refunds
There may be a processing delay at your bank's end
If you've done the above and still haven't received your refund, please contact us at [email protected]
Refunds for Cancelled Orders
If you cancel your order before it's shipped (as per our Cancellation Policy):
- •You will receive a full refund of the order amount
- •Refund will be processed within 3-5 business days of cancellation approval
- •Refund will be credited to your original payment method
Questions About Refunds?
Our customer service team is here to help with any refund-related queries.
Email: [email protected]
WhatsApp: +91 8542991366
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST